Last updated: 18-02-2026
1. Uptime Commitment
WPWithConviction, aka WPWC, aims for 100% uptime on shared hosting services.
This excludes:
Scheduled maintenance
Network issues outside our control
DDoS attacks
Customer‑caused outages
Third‑party failures
2. Support Response Times
We aim to respond to support tickets within:
Urgent issues: 1–4 hours
General issues: 12–24 hours
These are targets, not guarantees.
3. Maintenance
We may perform maintenance to ensure platform stability. Where possible, we will notify customers in advance.
4. Credits
Service credits may be issued at our discretion for significant downtime. Credits are not guaranteed and are not cash‑redeemable.
5. Liability
WPWC is not liable for:
Data loss
Lost revenue
Security breaches caused by customer actions
Third‑party software vulnerabilities
Our services are provided “as is”.